Refund Policy
Refund and Repalcement Policy
For the Replacement:-
You can return the product(s) within 3days of receiving the shipment, provided they are in their original purchase condition. If you fail to contact us within this time period with a returns request, unfortunately, no replacement will be entertained.Unboxing Video is compulsory.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at truesaleonline@gmail.com, internationaltruesale@gmail.com or whatsapp 9363000916 to arrange for an exchange with in 3 days of receiving the shipment .Unboxing Video is compulsory.
Easy Repalcement Policy
We want you to be completely satisfied with your purchase from Truesaleonline. If you encounter any issues with your order, we offer an easy replacement policy to ensure your experience is hassle-free.
Conditions for Replacement:
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Damaged or defective Items: If you receive a damaged or defective item, please contact us within 3days of receiving your order.Provide details and, if possible, photographs of the damage and defect,No Refund Only Repalcement .Unboxing Video is compulsory.Make sure the video clearly shows the condition of the saree and any damage it might have.
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No exchange for the slightly color variations .We mentioned all products color slightly vary due to digital photography.
Exchanges:
We only replce items if they are defective or damaged. If you need to exchange it for the same item, please contact us at truesaleonline@gmail.com, internationaltruesale@gmail.com or whatsapp 936300916 to arrange for an exchange.
Easy Repalcement Policy
We want you to be completely satisfied with your purchase from Truesaleonline. If you encounter any issues with your order, we offer an easy replacement policy to ensure your experience is hassle-free.
Conditions for Replacement:
-
Damaged or defective Items: If you receive a damaged or defective item, please contact us within 3days of receiving your order.Provide details and, if possible, photographs of the damage and defect,
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Wrong Item Received: In the rare event that you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you as quickly as possible.
How to Request a Replacement:
1.To initiate a replacement, please contact our customer support team at Email: truesaleonline@gmail.com,Internationaltruesale@gmail.com.
2.Provide your order number and details of the issue with unboxing video is compulsory.Make sure the video clearly shows the condition of the saree and any damage it might have.
3.Our customer support team will guide you through the replacement process and provide any necessary instructions.
Important Notes:
1.Replacement requests are subject to verificationa and approval by the customer support team.
2.We may request that you return the original item, depending on the nature of the issue.
3.Once your replacemet request is approved, we will ship the replacement item to you at no additional cost.
Order Cancellation by Customer:
- You can cancel your order before it has been shipped. Once the order has been dispatched, it cannot be cancelled.
- To cancel your order, please contact our customer service at Email: truesaleonline@gmail.com or Whatsapp 9363000913
Order Cancellation by Our Side
- Truesale Online reserves the right to cancel any order due to various reasons, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any other issue identified by our team.
- We will notify you of such cancellation and ensure that any payment made will be refunded to you.
Refund Process:
Refunds will be issued if the company does not have the stock of the item for which the replacement request has been made after the customer has made the replacement request.(Within 5-10Working Days)
Contact Us:
If you have questions above our replacement policy or need assistance with your order, please don't hesitate to contact us: Our customer support team is here to help.